Privacy Policy

We may collect information that you provide to us when you inquire about, purchase, or use Launchwise services.

This may include:

• your name and contact information;
• business name and business details;
• information about your products, services, target customers, and website goals;
• website requirements, design preferences, requested pages, and domain preferences;
• logos, images, written content, social media links, and other materials you provide for your website;
• payment reference numbers and related payment records;
• emails, support requests, revision comments, and other communications with us; and
• other information you voluntarily provide as part of the website creation or support process.

We may also automatically receive limited technical or usage information when you visit or use our website, such as browser, device, IP address, and basic website usage information where available.

We process personal information where reasonably necessary to:

• respond to inquiries and onboarding requests;
• understand your business and website requirements;
• create, design, deploy, and maintain your website;
• manage your Launchwise subscription;
• verify payments and maintain transaction records;
• communicate with you regarding your website or subscription;
• process revisions and support requests;
• maintain, secure, and improve our services;
• prevent misuse, fraud, or security incidents;
• comply with applicable legal, accounting, and regulatory requirements; and
• establish, exercise, or defend legal claims where necessary.

We do not currently use customer information for promotional email or SMS marketing.

Depending on the circumstances, Launchwise may process personal information because:

• it is necessary to take steps at your request before entering into an agreement;
• it is necessary to provide and administer the services you purchased;
• we are required to process the information to comply with a legal obligation;
• processing is reasonably necessary for legitimate business interests such as providing support, maintaining security, preventing fraud, and operating our service; or
• you have provided consent where consent is specifically required.

We will only collect and use information that is reasonably relevant and necessary for the purposes described in this Policy.

Information and materials you provide may be used in creating and maintaining your website.

These may include your business information, branding, logos, photographs, product or service descriptions, contact details, and other content intended for publication.

You are responsible for ensuring that you are authorized to provide personal information or other materials relating to another individual.

Please avoid providing sensitive personal information unless it is genuinely necessary for the service and specifically requested by Launchwise.

Launchwise may use AI-assisted technologies to support activities such as:

• website design;
• drafting or improving website content;
• website development;
• quality review; and
• business and service operations.

Information may be processed through service providers supporting these activities where reasonably necessary to deliver the Launchwise service.

AI-assisted outputs may be subject to human review before they are used as part of your website or service.

Launchwise does not currently use customer information for solely automated decisions that produce legal or similarly significant effects on customers.

Launchwise currently accepts payments through the payment instructions provided to customers.

You may be asked to provide a payment reference number or similar transaction information so that we can verify your payment.

Launchwise does not require you to provide your online banking password, PIN, or similar banking security credentials through our website.

Launchwise may use trusted third parties to help us operate and provide our services.

These may include providers supporting:

• website hosting and infrastructure;
• cloud storage and productivity;
• email and communications;
• domains and email services;
• payment and banking processes;
• website operations;
• security;
• AI-assisted services; and
• other technical or professional services reasonably necessary to operate Launchwise.

We do not sell your personal information.

We only share information where reasonably necessary for the relevant service, business purpose, legal requirement, or with your authorization.

Some service providers may process or store information outside the Philippines. Where applicable, we will take reasonable steps to ensure that personal information remains appropriately protected.

Launchwise may collect basic information about how visitors use our website to help us understand website activity, maintain performance, and improve the service.

Our current website does not use third-party advertising or behavioral marketing analytics.

Our website and the technologies supporting it may use necessary cookies or similar technologies required for functionality, security, or basic website operation.

If our use of analytics, advertising technologies, or cookies materially changes, we will update this Privacy Policy and provide appropriate notices or choices where required.

We may contact you regarding matters directly related to your Launchwise service, including:

• onboarding;
• website requirements;
• payment verification;
• revisions and approvals;
• website launch;
• subscription or billing matters;
• support requests;
• security or service issues; and
• important changes affecting your service.

These operational communications are different from promotional marketing.

Launchwise does not currently send promotional email or SMS marketing communications.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may be retained after your Launchwise subscription ends where reasonably necessary for:

• accounting and transaction records;
• legal or regulatory requirements;
• resolving disputes;
• establishing or defending legal claims;
• fraud prevention;
• security; or
• legitimate business recordkeeping.

When information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it where practicable and applicable.

Launchwise uses reasonable organizational and technical safeguards intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet, storage, or electronic communication system can be guaranteed to be completely secure.

If we become aware of a personal data breach requiring notification under applicable law, we will take the appropriate steps required under Philippine privacy regulations.

Under the Philippine Data Privacy Act and applicable regulations, you may have rights regarding your personal information, including the right to:

• be informed about how your information is processed;
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• object to certain processing;
• request erasure or blocking of information where applicable;
• request data portability where applicable;
• seek damages where provided by law; and
• file a complaint with the National Privacy Commission.

The availability of a particular right may depend on the circumstances and applicable legal requirements.

To exercise a privacy right relating to information held by Launchwise, contact us using the details below.

We may need to reasonably verify your identity before fulfilling certain requests.

Launchwise services are intended for businesses and individuals authorized to obtain business website services.

We do not knowingly collect personal information directly from children for the purpose of providing Launchwise subscriptions.

If you believe that information relating to a child has been provided to us inappropriately, please contact us so we can review the matter.

We may update this Privacy Policy as Launchwise services, operations, technology, or legal requirements change.

When material changes are made, we will update the effective or last-updated date and provide additional notice where reasonably required.

For privacy questions, requests, or concerns relating to your personal information, contact:

Launchwise PH
Email: [email protected]

You may also contact the National Privacy Commission of the Philippines regarding concerns about your rights under applicable Philippine privacy laws.